Shipping and Delivery


Postage within New Zealand ONLY

Our products are sent with Post Haste for NZ customers.

* Please note that Post Haste do not deliver to a P.O. Box or Private Bag Address.

All NZ delivery charges are based on the total weight of the items you have purchased and the location they are to be sent to based on the address you have provided.

Track and trace number shall be provided to you via email at the time of order fulfillment.

Should you feel that your goods do not arrive in good condition, please contact us.

We are not responsible for the loss or damage to goods that are delivered to an incorrect address.

 Rural Delivery

If you live in a rural location please use the rural delivery options.

If you are unsure whether you are rural or not use the Address Checker ( ) at Post Hastes site to check.

 * If you use the wrong shipping option we may hold your order until the correct shipping is paid.

Approximate NZ Delivery Times

 Standard delivery times are:

  •  North Island Town Address – 1 to 2 Working Days
  •  North Island Rural Delivery – 3 to 5 Working Days
  •  South Island Town Address – 2 to 3 Working Days
  •  South Island Rural Delivery Address – 4 to 5 Working Days

Courier Provider may change at the discretion of The Pet Shop Taupo.



  more information see terms and conditions